Privacy Policy
Last updated: September 7, 2025
Care Crew ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our workforce management platform and related services ("Services").
Our platform helps organizations manage employee schedules, track shifts, coordinate care services, and streamline workforce operations. This policy outlines how we handle your personal information when you use our shift management software.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Personal Information
- Name, email address, and phone number
- Company information and business details
- Employee and client information you provide
- Payment and billing information
- Communication preferences
Shift Management Data
- Employee schedules and shift assignments
- Client information and service requirements
- Timesheet and attendance records
- Communication logs and notes
- Performance metrics and reporting data
Technical Information
- Log data and device information
- Usage patterns and feature interactions
- IP address and location data
- Browser type and version
- Operating system information
Platform Operations
- Provide and maintain our shift management platform
- Process and manage employee schedules
- Handle client communications and service coordination
- Generate reports and analytics
Business Services
- Process payments and manage billing
- Provide customer support and training
- Send service updates and notifications
- Improve our platform and services
Platform Improvement and AI Development
We may use your data to enhance our platform functionality and develop artificial intelligence systems that:
- Automate shift scheduling and optimization
- Improve employee-client matching algorithms
- Enhance predictive analytics for workforce planning
- Streamline administrative processes and workflows
- Provide personalized user experiences and recommendations
This AI development helps us deliver more efficient, intelligent, and user-friendly shift management tools while maintaining the highest standards of data security and privacy.
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform
- Legal Requirements: We may disclose information when required by law or to protect our rights and safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
- Consent: We may share information with your explicit consent
We implement appropriate technical and organizational security measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure data centers and infrastructure
- Employee training on data protection
Your data is stored securely in Australian data centers. We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time, subject to our legal requirements.
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
- Withdraw consent
- Lodge complaints with authorities
- Opt-out of marketing communications
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Last updated: September 7, 2025